Proper Communication with Customers

Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat...

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Fixing Managerial Mistakes

6 Mistakes Managers Make That Drive Their Employees Crazy

  If you haven’t worked for these managers, you’ve heard about them. Employees buzz about these bosses over lunch, complain about them...

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Creating Realistic Goals

Focus on Process—Whether Growing a Business or Publishing a Book

We’re an instant gratification society always focused on the finish line. I just received another LinkedIn message today that basically asked,...

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Making a Strong Communicator

7 Habits of Effective Communicators

No one masters communication completely. The topic, like world cultures, keeps growing as new technology and new thought leaders emerge. I’ve...

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Lessons Learned From Mom

10 Things Your Mom Should Have Taught You About Communication

Since moms get blamed for so many things that go wrong in the world, we might as well point an accusatory finger at them for the poor...

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Speaking Wisely in Public

7 Statements Successful Speakers Never Say

If you’ve ever sat in an audience mesmerized by a motivational or business speaker, you know that such speakers can make the skill look so...

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