Using Your Language Wisely

20 Favorite Communication Quotations

A great turn of phrase grabs my attention and tickles my thoughts for hours. If you’ve read any of my books, then you know that I sprinkle them...

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Getting the Signal From Your Boss

10 Signs Your Boss Doesn’t Like Your Work—And How to Change Things!

Natalie looked distraught as she waited at the end of the line for me to finish shaking hands with other audience members. “I know you’ve...

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Improving Leadership and Communication

The ONE Question Managers Must Answer—Correctly

As a manager, your hear questions every day.  Some serious; some trivial.  “What do you hear about the merger plans?” “Is our budget...

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Good First Impressions

10 Ways to Get Your Point Across Persuasively

Most people have their mind made up about everything—politics, social issues, business decisions. Just ask them. Very few people will invite...

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Using Your Backstory Wisely

Communicate Your Backstory to Connect

  My husband and I met on an escalator, going in opposite directions. He said, “Hey, Texas, wait for me at the bottom.  Startled at the...

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Leadership Communication Skills

Does Your Body Language Create Trust?

  The latest corporate scandal, a politician’s illicit affair, or the professional athlete’s arrest—all give us a good deal of practice...

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