We are at our best with those random acts of kindness to strangers. Coworkers and family members don’t fare so well. The reasons vary: We take...
Read more“Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians. But other such comments from...
Read moreWords can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...
Read moreIt’s rare these days for Hollywood to turn out a movie without obscenities. Ditto for publishers to push a novel to the public without the same...
Read moreWhether you’re talking football, engineering, or acting, you’ve seen the best and brightest make mistakes. Fumbles, crashes, bloopers—the...
Read moreWith hecklers it’s not all about you. It’s all about them. They have an attitude and an agenda. As a person of influence, how do you quickly turn...
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