Natalie looked distraught as she waited at the end of the line for me to finish shaking hands with other audience members. “I know you’ve...
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As a manager, your hear questions every day. Some serious; some trivial. “What do you hear about the merger plans?” “Is our budget...
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Most people have their mind made up about everything—politics, social issues, business decisions. Just ask them. Very few people will invite...
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My husband and I met on an escalator, going in opposite directions. He said, “Hey, Texas, wait for me at the bottom. Startled at the...
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The latest corporate scandal, a politician’s illicit affair, or the professional athlete’s arrest—all give us a good deal of practice...
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For all the hoopla about how companies love their customers, it’s just trash talk. I’m convinced that 95 out of 100 organizations don’t...
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