Reasons to Apologize

The Payoff for Apologies—And the Penalties for Their Absence

The father with his kids in tow yelled a couple of obscenities at the gate agent. “Why won’t you just open that door and let us on that...

Read more
Emails and Your Reputation

Are Your Emails Ruining Your Reputation?

World War II veterans heard the warning “Loose lips sink ships.” Today’s corollary is that loose lips and lengthy clips may limit risks with...

Read more
Proper Communication Techniques

Communication Cures for People Who Avoid Conflict at All Costs

––“Are you okay with this?” ––“Anybody have a problem with that?” ––“Somebody has probably already said this, but...

Read more
Using Persuasion Techniques

5 Ways to Get Your Point Across Persuasively

Need someone to “get it”?  And if they “get it,” do you expect them to follow through? Then that takes thoughtful communication. 1....

Read more
Famous Persuasion Quotes

Popular Quotations on Persuasion—15 Favorites

I’m guessing not a week passes that you don’t need to persuade someone to do something or change something. Just this week, my persuasive...

Read more
When Managers Get Annoying

5 Lines Employees Hate to Hear From New Managers

Leaders want to make their mark on operations, stamp their philosophical footprint on minds, leave their legacy on hearts and in hallways. ...

Read more