I knew we’d reached a crisis point when my octogenarian mom said to me a couple of years ago after dinner out, “I need to get home and do...
Read moreI’m not being literal because some speakers weary their audiences with more than word fillers (like, so, right, basically, literally, absolutely,...
Read moreThe desire to be memorable doesn’t necessarily represent ego. It might, sure. But helping your clients, coworkers, or even your friends keep...
Read moreListening to the media grilling and public outcry after politicians of both parties open their mouths, I often think to myself: “How that’s...
Read moreThe client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
Read moreNot everyone wants to be a novelist. Most people would settle for writing a text message without the auto-correct feature turning an accurately...
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