customer communication

Are Your Frontline People Killing Your Business?

Letting your employees communicate with your customers and prospects can kill your business. Let me be clear: Employees should be able to talk or...

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Work From Home Communication

Keeping Your Communication Professional As You Work From Home

The national crisis surrounding the Covid-19 pandemic has sent many employees home to work remotely. Unlike those who already work from home...

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Top 10 Tips to Increase Your Executive Presence and Expand Your Influence

Executive presence opens doors to the executive suite. That’s why we so often hear that you need it to get the job, win a promotion, close a deal,...

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Turning Down a Client or Prospect

How To Turn Down A Client Or Prospect Tactfully

(Forbes originally published my article here.) Yes, yes, I know most businesses are continually soliciting clients and prospects—not trying to...

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business writing

Why People Get Business Writing Wrong—And What To Do About It

(Forbes first published my article here.) When I mentioned business writing several years ago to a manager, he made a rather odd comment: “Our...

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Do You Know the 8 Clear Communication Standards of Leaders?

(Forbes first published my article here.) Payment on the client’s invoice was 55 days past due. The first email asking for a “status” on...

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