debates, arguments, communication

Is Your Discussion a Helpful Debate or a Heated Dogfight?

You’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...

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customer service communication, customer service, business communication, communication

5 Communication Practices to Revolutionize Customer Service

These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...

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Business communication expert

Understand Their Frame of Reference to Get Your Point Across

  Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...

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business writing, writing tips

5 Best Practices to Prevent Business Writing Blunders

It pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...

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storytelling, presentations, narrative

Are You Delivering Great Stories—Or Just Narrating Them?

  In my coaching practice, executives often tell me they want to improve their ability to tell stories that inspire and persuade. But as we...

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tech communication, talking tech, communication

5 Tips for Women Talking Techie to Technical Men

(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this...

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