With hecklers it’s not all about you. It’s all about them. They have an attitude and an agenda. As a person of influence, how do you quickly turn...
Read moreThe first day I walked into Miss Amos’s literature class, I was scared. Not because of the subject or the fact that this was my first day in a new...
Read moreWhen coworkers are caught in conflict, do you know how to re-open the lines of communication without getting trapped in the conflict? Do you...
Read moreMost jobs today require writing of some kind—email, forms, reports, presentation slides, social media, instructions, ads. And if your job...
Read moreYou may have had your share of bad experiences with salespeople—as I have. But my recent interaction with Martin made the past pale by...
Read more“We’ve got our first scrimmage.” Players love to hear those words from the coach because scrimmages are much more fun than squat thrusts,...
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