Whether it takes 7 seconds or 17 minutes to make a first impression, people always seem astonished at what idiosyncrasy causes the gut reaction. That...
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Salespeople are typically the nicest people in the room. They ask about your family. They laugh at your stories. They empathize with your hard...
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Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I...
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No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...
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Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....
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Given a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and...
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