Becoming a Good Sales Person

6 Ways Salespeople Irritate Customers and Lose Sales

Salespeople are typically the nicest people in the room. They ask about your family. They laugh at your stories. They empathize with your hard...

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Managing Small Talk Conversations

How to Skip Small Talk and Get to Know Someone

Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I...

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Good Communication Practices

5 Communication Practices Touted As Effective—That Really Aren’t

No matter the topic, there’s always the flipside. Politics? The liberal view versus the conservative view. Religion? Scores of...

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Asking Important Questions

5 Mistakes Leaders Make in Responding to Questions

Whether delivering a presentation to clients or your own executive team, delegating, or passing someone in the hallway, leaders get questions....

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Leadership within a Business

How Real Leaders Inspire, Build Culture, Stay Happy, Make Money

Given a half hour to kill in a shopping mall, I prefer to spend it reading greeting cards or books of essays. Not silly or trite sayings and...

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Handling Know it Alls

Is It Wrong to Always Be Right?

Recognize any of these people around you? They must always have the last word in a discussion. They want to “set the record straight” in...

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