Interacting with Customers

4 Customer Comments That May Not Mean What You Think

“Your check is in the mail” and “Don’t call us; we’ll call you” have become laugh-lines for comedians.  But other such comments...

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Leadership Communication Expert

What’s Your Potential to Be Profound as a Leader?

Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...

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Keeping Your Language Clean

Why the “F” Bomb Backfires As a Communication Tactic

It’s rare these days for Hollywood to turn out a movie without obscenities. Ditto for publishers to push a novel to the public without the same...

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Sales Presentation Coach

6 Things the Best Speakers NEVER Do

Whether you’re talking football, engineering, or acting, you’ve seen the best and brightest make mistakes.  Fumbles, crashes, bloopers—the...

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Communications Keynote Speaker

Turn Your Hecklers Into Fans at Work

With hecklers it’s not all about you. It’s all about them. They have an attitude and an agenda. As a person of influence, how do you quickly turn...

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Communicating Like a Professional

Are You A Leader Who Laughs?

The first day I walked into Miss Amos’s literature class, I was scared. Not because of the subject or the fact that this was my first day in a new...

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