Stressed woman with headache and noisy people in office

How To Work With People You Don’t Like

(Forbes first published my article here.) Being locked into a leadership role or project with a person who rubs you the wrong way produces...

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Business team standing indoors smiling

How Leaders Convert Insincere Communication to Inspiration and Loyalty

(Forbes first published my article here.) Distrust represents the biggest barrier between leaders and followers. And that distrust reveals itself...

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Businesswoman In Presentation At Conference Raising Hand To Ask Question

5 Mistakes Leaders and Presenters Make in Responding to Questions

Whether delivering a presentation, delegating a project, or passing someone in the hallway, leaders get questions. Some challenging, some trivial....

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Portrait of a businesswoman resting her face on books and smiling

Looking for Competitive Advantage in Your Career This Year?

(Forbes first published my article here.) No, it’s not about working longer hours. It’s not about connections. It’s not about finding new...

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African American businessman holding cellphone to ear looking bored.

Are Your Frontline People Killing Your Business With Their Communication?

(Forbes first published my article here.)  Letting your employees communicate with your customers and prospects can kill your business. Let me be...

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Communication Foul-Ups that Stall Coworkers’ Productivity

Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...

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