Three times in the past year, I’ve had the sad occasion to have a friend lose a spouse through death: car accident, heart attack, and cancer....
Read moreMeetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...
Read moreRay, our COO many years ago, used to start meetings with 10-15 minutes of chit-chat. While his intention was to promote socializing, the effect was...
Read moreThe elevator speech is dead. That was my pronouncement in last week’s blog. The reasons: Elevator speeches are too vague, too canned, too...
Read moreWhether it takes 7 seconds or 17 minutes to make a first impression, people always seem astonished at what idiosyncrasy causes the gut reaction. That...
Read moreNoticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I...
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