(Forbes first published my article here.) You’ve probably heard the old joke about the socially awkward woman whose friend set her up with a...
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(Forbes first published my article here.) “So what are your responsibilities here?” I asked Cheryl, the senior manager seated beside me at the...
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(Forbes first published my article here.) We’ve heard all these or similar comments before—but they keep coming: —“The culture here...
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Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...
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(Forbes first ran my article here.) Raise your hand if a parent warned you, “If you can’t say something nice about somebody, don’t say...
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Each year typically starts with excitement about new plans and strategies. But staying strong springs from a sturdy platform of fundamental business...
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