Consoling a Loved One

What to Say to Someone When Their Loved One Dies

Three times in the past year, I’ve had the sad occasion to have a friend lose a spouse through death: car accident, heart attack, and cancer....

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Handling Dominant Personalities

How to Control Dominators in Meetings

Meetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...

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Always Be Gracious

If You Want to Be Happy, Practice Gratitude

The holidays create a great season to bring more happiness into your life. The best way? Reflect on all the things in your life that help you, move...

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Using Clear and Concise Communication

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...

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Handling Interviews from the Audience

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...

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Email Etiquette and Writing

Email Greetings: You Lost Me at Hello

In the movie Jerry Maguire, Tom Cruise barges into his home after an argument and long separation from his wife, starts an explanation meant as an...

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