Ten years ago, clients asked me to help their sales teams to perfect their elevator speech. Not anymore. It’s dead. Nobody has time to listen to...
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You rush into your office early at 7:30 to get a jump on the day. Your overflowing inbox shows several emails marked urgent. But they’ll need...
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Whether it takes 7 seconds or 17 minutes to make a first impression, people always seem astonished at what idiosyncrasy causes the gut reaction. That...
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Noticing the time on a text message (3:04 a.m.) that came in from a Millennial one morning, I asked if he had been working that late. “No, I...
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The cards seem stacked for failure when a team of 50 to 60-year-olds learn they’re reporting to a 30-year-old manager brought in from the...
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I’m not the only one asking this question. A startling message came through to me on Facebook a few weeks ago—even before the Steve Scalise...
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