Using a Specific Agenda

Are You Leaving Customers in the Dark With a Vague Agenda?

You’ve interacted with your prospect a couple of times—either on the phone or by email. You’ve researched the organization. You’ve...

Read more
Speaking Like a Leader

Communicate Like a Leader: 3 Strategies to Connect

When my client Mitch visited our office, he had both good news and bad news. “Let me give you the good news first. . . . A couple of partners...

Read more
Speaking and Presenting Techniques

Are You Telling a Story––or an Anecdote?

No, it’s not just you. You’re not just imagining that half the blogs and books you’ve read in the last few years have urged you to learn to...

Read more
Practicing Cyber Safety

Cybersecurity: So Much Time, So Little Progress

As I read of the latest cyberattack, the worst in history, involving hospitals, shipping systems, and corporations in more than 150 countries, I...

Read more
Learning from Our Mothers

What Great Leaders Learn About Communication From Moms

As people celebrate their mothers this week, most expressions of love and gratitude will be about family, sacrifice, and serving. Yet leaders also...

Read more
Using Time Wisely

Should You Just Do It or Delegate It? Neither!

“Can you deliver your proposal on the 20th to a group of our executives?” “That’ll work,” I confirmed. Never mind that I was booked...

Read more