Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...
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Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning...
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Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
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Liars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
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Everybody spins—to get a date, a mate, a job. Spinning simply means putting your best foot forward by telling your story of what happened with...
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