Giving bad news

Giving Bad News Like the Brave

Mature optimism is a cornerstone of healthy living. If you’re habitually communicating “The sky is falling!” people draw the conclusion that...

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Leadership mistakes

How Strong Leaders Own Up to Flops, Mistakes, and Misjudgment

(Forbes originally published my article here.) Being human means making mistakes. And being a leader means owning them. The weak defend mistakes,...

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email tips

Think Smart Before You Hit “Send” 

(This article first appeared in Indian Management.) Email saves an enormous amount of time for those who think strategically. For those who...

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email leadership

What Does Your Email Reveal About Your Leadership Style?

(This article first appeared at StrategyDriven.com) “I don’t know that there’s necessarily a correlation between leadership style and their...

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email productivity

How Much Is Your Email Costing You in Lost Productivity?

(This column first appeared on CEOWorld.Biz) For more than three decades, I’ve been reading other people’s mail. That is, corporate emails to...

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Public Speaking Mistakes

9 Public Speaking Mistakes That Irk an Audience

Three speakers bombed yesterday: one via webinar, one via teleconference, and the other live on stage in front of 300 audience members. None of them...

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