Communication so Everyone Understands

Communication Zingers to Avoid in Your Presentations and Email

Words to Avoid... In a presentation or an email, it’s typically not the big things but the small missteps that damage relationships—particularly...

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Handling Strong Personalities

How to Handle a Know-It-All

Know-it-alls walk the halls at every level—from the basement to the executive floor. It’s not their title or expertise that’s the problem. Most...

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Presenting at a Senate Hearing

Senate Confirmation Hearings: Why Otherwise Smart People “Think Like That”!

Ever ask yourself how an otherwise intelligent friend or coworker could “think like that”? Or “vote like that”? Or “twist things like...

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Using Less Technology

4 Signs You Need to Power Down for a Tech Detox

According to a PEW poll, 90 percent of the world’s smartphone users say their phone is their “constant companion.” And 96 percent say they...

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Working with Loud Mouths

How to Manage a Motor-Mouth at Your Meeting or Party

Whether you meet them at an upcoming holiday party or have them dominating your meetings, incessant talkers present a challenge. While you do want...

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Building a Strong Workforce

7 Tips for Building a Resilient Work Team

If you’ve been in the workplace long, you can quickly detect the difference between team members that pull together when the going gets rough and...

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