Over-Explaining

Are You So Technical You Turn People Off?

(Forbes first published my post here.) When my husband and I first married, we had an ongoing travel battle. Working in Houston as a consultant, I...

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Childish Behavior

How To Handle Childish Behavior At Work

(Forbes first published my article here.) My client Heather called to say she hadn’t received our shipment of books. So our operations manager...

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talk or write

To Talk or Write? A Critical Communication Decision—Part 2

Last week’s post presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to...

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talk or write

To Talk or Write? A Critical Communication Decision (Part 1)

The US has just come through a political mine field—most referencing texts, emails, phone calls, and meetings as proof of either guilt or...

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policy questions

Putting Employees at Ease to Question Policies and Other Changes

If salespeople learn anything about selling, they understand this foundational truth: Questions lead to customers. The customer who asks no questions...

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Communicate Complex Policies

6 Tips to Communicate Complex Policies

Change almost always meets resistance. If all policies met a receptive audience, you’d be working in Utopia. So if you’re up for dealing with...

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