(Forbes first published my article here.) You’ve probably heard the old joke about the socially awkward woman whose friend set her up with a...
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(Forbes first published my article here.) “So what are your responsibilities here?” I asked Cheryl, the senior manager seated beside me at the...
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(Forbes first published my article here.) We’ve heard all these or similar comments before—but they keep coming: —“The culture here...
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As I walked into the training center of a large oil company a few years ago, an unfamiliar face greeted me. “Hi, I’m Dale,” he said. “I hope...
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Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...
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The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
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