customer-service communication

Communication Habits That Drive Customers Crazy—And How to Stop Them!

My last few interactions as a customer have traumatized me. For three nights, the conversations have replayed in my head for hours of fitful drama...

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business empathy

How Can Empathy Be Bad for Business?

If you’ve ever watched TV coverage after a crazed killer has gunned down innocent victims in a shooting rampage and felt your own muscles tighten...

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Micromanaging Boss

How to Stop a Micromanaging Boss

Maybe you haven’t worked for a micromanaging boss, but no doubt you’ve heard about them. Employees buzz about these bosses over lunch, complain...

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job promotion

How to Make It Easy and Painless for Your Boss to Promote You

(Forbes first published my article here.) Let’s get real: You may be doing stellar work—and still feel stalled in your current job. Just...

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communication habits

8 Communication Habits to Make You a Better Leader

Emotional instability, for whatever reason, can infect the workplace and lower productivity as surely as malfunctioning equipment. Often, the person...

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avoid in email

7 Topics You Should Never Address in Email

(Forbes first ran my article here.) If there’s one key communication lesson we learn from politicians and corporate professionals who end up in...

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