Communication Etiquette and Manners

Avoid Communication Insults—Body Blows, No-Shows, Email Bombs, and Cyber-Punks

If you’ve been a victim of these communication insults, then you know a slap upside the head can feel softer than these blows to the heart....

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Why People are Annoying

7 Habits of Highly Obnoxious People

Let’s face it: Some people are off-putting. Unfortunately, they don’t self-identify. They simply blunder through life either a) clashing...

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Getting Back on Track

10 Ways to Overcome Writer’s Block

Are you writing an important email? A lengthy sales report? A big proposal? A presentation or speech script?  A book proposal or manuscript?...

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Confidence in your Lack of Knowledge

6 Ways to Say “I don’t know” With Confidence, Credibility, and Class

Many professionals fear speaking to their boss or a roomful of strangers not because of the planned presentation, but for the unplanned: What if...

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Proper Communication with Customers

Customer Service Communication Done Right: A USAA Salute!

Heaven knows I’ve commented enough about poor communication: salespeople who talk more than they listen, healthcare professionals who treat...

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Fixing Managerial Mistakes

6 Mistakes Managers Make That Drive Their Employees Crazy

  If you haven’t worked for these managers, you’ve heard about them. Employees buzz about these bosses over lunch, complain about them...

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