Consoling a Loved One

What to Say to Someone When Their Loved One Dies

Three times in the past year, I’ve had the sad occasion to have a friend lose a spouse through death: car accident, heart attack, and cancer. As I...

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Handling Dominant Personalities

How to Control Dominators in Meetings

Meetings often unfold similar to encounters on the playground: Passive and dominating attendees annoy each other and complicate things. So why...

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Always Be Gracious

If You Want to Be Happy, Practice Gratitude

The holidays create a great season to bring more happiness into your life. The best way? Reflect on all the things in your life that help you, move...

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Using Clear and Concise Communication

4 Ways Leaders Make Their Communication Clear

As a leader, you’ve probably asked your team dozens of times, “Do you understand?” But I’ll wager you’ve rarely have had anyone respond,...

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Handling Interviews from the Audience

Interviewing, Emceeing, Q&A From the Audience: Tips for Difficult Situations

I recently attended an event where journalist Judy Woodruff interviewed famed architect Santiago Calatrava. That interview surfaced two issues...

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Running Efficient Staff Meetings

8 Ways to Improve the ROI of Staff Meetings

Ray, our COO many years ago, used to start meetings with 10-15 minutes of chit-chat. While his intention was to promote socializing, the effect was...

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