email mistakes

3 Mistakes Salespeople Make in Writing Customers

In today’s world, we work, live, and die by email. Okay, I exaggerate. But it’s hard to get through a week without weeding your way through an...

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email timewasters

The 5 Biggest Email Timewasters that You Need to Ditch

(Berrett- Koehler first published my article here.) Email has become the essential tool people love to hate. These expressions capture the angst...

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Leadership mistakes

How Strong Leaders Own Up to Flops, Mistakes, and Misjudgment

(Forbes originally published my article here.) Being human means making mistakes. And being a leader means owning them. The weak defend mistakes,...

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email tips

Think Smart Before You Hit “Send” 

(This article first appeared in Indian Management.) Email saves an enormous amount of time for those who think strategically. For those who...

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5 Financial Rules Your Kids Hope You’ll Communicate to Them

(Guest post by Tim Alba) Your kids love a good lecture, right? Growing up, my kids would always sit at my feet, hoping I’d tell them what to do...

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body language corporate

Does Your Body Language Sabotage or Support Your Message?

(This article first appeared on CommPRO.com.) The perception of “personal presence” dictates decisions and actions every day. People with...

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