My husband will be the first to tell you that he’s not a fixer-up kind of guy. He can change a lightbulb, but if anything else goes wrong around...
Read more
The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon...
Read more
In a past organization, I routinely interacted with an employee who just couldn’t bring himself to admit being wrong about anything. No matter if...
Read more
Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not...
Read more
Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
Read more
Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
Read more
