Have you ever become frustrated searching a company’s website, trying to find an answer to a simple question or a phone number to call for help?...
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Experienced negotiators refer to this surprise tactic as the “bomb scare.” Such surprises happen in sales, salary negotiations, customer...
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Liars need not apply. But leaders who sincerely want to inspire their teams to work at peak performance—simply because they love the...
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Everybody spins—to get a date, a mate, a job. Spinning simply means putting your best foot forward by telling your story of what happened with...
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Even professional speakers get nervous before keynotes or presentations. To what degree depends on what’s at stake: Who’s in the...
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As a leader, you’ve probably asked your team countless times some version of, “Do you understand?” How do team members generally respond? They...
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