(Forbes first published my article here.) We’ve heard all these or similar comments before—but they keep coming: —“The culture here...
Read more
As I walked into the training center of a large oil company a few years ago, an unfamiliar face greeted me. “Hi, I’m Dale,” he said. “I hope...
Read more
Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...
Read more
The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
Read more
(Forbes first published my article here.) Now that your email inbox has been filled with notices about strategic meetings, project kick-offs, and...
Read more
(Forbes first ran my article here.) Raise your hand if a parent warned you, “If you can’t say something nice about somebody, don’t say...
Read more
