You’ve probably dealt with people whom you’ve wanted to whop upside the head because of their arrogant attitude. Yet some might argue that...
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I knew we’d reached a crisis point when my octogenarian mom said to me a couple of years ago after dinner out, “I need to get home and do...
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I’m not being literal because some speakers weary their audiences with more than word fillers (like, so, right, basically, literally, absolutely,...
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The desire to be memorable doesn’t necessarily represent ego. It might, sure. But helping your clients, coworkers, or even your friends keep...
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Listening to the media grilling and public outcry after politicians of both parties open their mouths, I often think to myself: “How that’s...
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The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
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