(Forbes first published my article here.) My client Heather called to say she hadn’t received our shipment of books. So our operations manager...
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When others conclude that you rarely speak up, your career stalls. The ability to command attention and build a case are attributes closely...
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Last week’s post presented seven reasons to write rather than talk to your employees, suppliers, and strategic partners: Allows time to...
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The US has just come through a political mine field—most referencing texts, emails, phone calls, and meetings as proof of either guilt or...
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If salespeople learn anything about selling, they understand this foundational truth: Questions lead to customers. The customer who asks no questions...
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Change almost always meets resistance. If all policies met a receptive audience, you’d be working in Utopia. So if you’re up for dealing with...
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