These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
Read moreRecently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
Read moreIt pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...
Read moreIn my coaching practice, executives often tell me they want to improve their ability to tell stories that inspire and persuade. But as we...
Read more(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this...
Read more(This blog first appeared on Forbes.com here.) Life unfolds as a series of persuasive interactions—to get a date, a mate, a job, a promotion, a...
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