These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
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Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
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It pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...
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In my coaching practice, executives often tell me they want to improve their ability to tell stories that inspire and persuade. But as we...
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(My column first appeared on Forbes here.) Communicating technical concepts to another technical person requires focus and discipline. Add to this...
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(This blog first appeared on Forbes.com here.) Life unfolds as a series of persuasive interactions—to get a date, a mate, a job, a promotion, a...
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