Answering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...
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(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by...
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You’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...
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These two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
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Recently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
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It pays to write well and fast. Here’s how to prevent the most common business writing blunders that can sink a project, your credibility, or your...
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