Piles of résumés represent time to wade through job applicants, trying to match a position with a person’s expertise and skills. It would be...
Read moreAnswering your phone can be a dicey experience these days. Having some off-beat, unhelpful caller waste your time—or worse, insult...
Read more(This blog first appeared on Forbes here.) Have you slipped into the habit of Sonic-style communication with your boss—much like you drive by...
Read moreYou’ve heard that politics and religion are taboo topics in the workplace. But it’s not just politics and religion nowadays. It’s also...
Read moreThese two recent customer service experiences are all too common: Scenario 1—Failure to Follow-Through: To ask a question about my life...
Read moreRecently, I called a property-tax reduction firm about protesting my property taxes. The form downloaded from their website requires...
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