As I walked into the training center of a large oil company a few years ago, an unfamiliar face greeted me. “Hi, I’m Dale,” he said. “I hope...
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Words can change lives, careers, and organizations forever. Because of words, leaders have fallen. Businesses have gone bankrupt. Wars have killed...
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The client doesn’t return your call. The doctor’s office forgets to call with the test results. A colleague never makes the introduction she...
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(Forbes first published my article here.) Now that your email inbox has been filled with notices about strategic meetings, project kick-offs, and...
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(Forbes first ran my article here.) Raise your hand if a parent warned you, “If you can’t say something nice about somebody, don’t say...
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Each year typically starts with excitement about new plans and strategies. But staying strong springs from a sturdy platform of fundamental business...
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