Dianna

About Dianna Booher

Dianna Booher is the bestselling author of 47 books, published in 60 foreign-language editions. She helps organizations to communicate clearly and leaders to expand their influence by a strong executive presence. She speaks on leadership communication and executive presence. Her latest books include Communicate Like a Leader; What MORE Can I Say?; Creating Personal Presence; and Communicate With Confidence. National media such as Good Morning America, USA Today, The Wall Street Journal, Investor’s Business Daily, Bloomberg, Forbes.com, Fast Company, FOX, CNN, NPR, Success, and Entrepreneur have interviewed her for opinions on critical workplace communication issues.

The Best Kept Secret in Handling Emotional Conversations Well

Have you ever awakened at 3:00 a.m., rehashing a conversation from earlier in the day? Why didn’t I think to say X? Or if I had just commented that Bryan’s actions were “unusual” instead of calling them “irrational,” maybe he wouldn’t have exploded and walked out. What if . . . . On and on, [...]

2018-11-13T03:51:37+00:00By |0 Comments

The Secret Sauce in Appealing to Someone’s Best Self

My husband will be the first to tell you that he’s not a fixer-up kind of guy. He can change a lightbulb, but if anything else goes wrong around the house, we have to call Denny, our handyman. If Denny can’t do the job, then it’s a plumber, electrician, carpenter, exterminator, roofer, or cable guy [...]

2018-11-05T20:48:03+00:00By |0 Comments

Do Your Eyes Build Rapport or Destroy Credibility?

The “ayes” have it in meetings. The “eyes” have it in most all other encounters. Eye contact is so powerful in our culture that we summon waitresses or taxi drivers by “catching their eye.” We reprimand a child with a glance. We show love by gazing into our lover’s eyes. We lose sales for lack [...]

2018-10-30T02:42:01+00:00By |Comments Off on Do Your Eyes Build Rapport or Destroy Credibility?

How to Settle a Conflict When You’re Wrong

In a past organization, I routinely interacted with an employee who just couldn’t bring himself to admit being wrong about anything. No matter if we were dealing with misjudgment about how well a new hire might work out, about the likelihood of a potential contract closing, or about accuracy in data entry, his reaction typically [...]

2018-10-23T04:37:12+00:00By |Comments Off on How to Settle a Conflict When You’re Wrong

How to Listen Analytically to Persuasive Appeals—And NOT Be Tricked!

Often these days, while listening to pundits and politicians, I feel the urge to flash a warning label across the TV screen: —Opinion, Not Fact —Dodging the Question —Propaganda —Sweeping Generalization —Emotional Appeal —Card-Stacking —Hidden Agenda Unfortunately, my remote control doesn’t have that option. So blogging about the importance of listening analytically is my next [...]

2018-10-16T04:09:30+00:00By |Comments Off on How to Listen Analytically to Persuasive Appeals—And NOT Be Tricked!

11 Ways to Communicate Change Positively

Change usually involves a period of chaos until people struggle through it to success. Even the world’s most powerful software requires a learning curve. Influencing people to take action or to change their mind often includes minimizing the risk of potential pain in a negative outcome. To minimize that risk, take a few tips from [...]

2018-10-09T00:51:04+00:00By |Comments Off on 11 Ways to Communicate Change Positively