Publisher: Jossey-Bass/Wiley
Editions: English
Format: Paperback, Hardcover

To the Letter: A Handbook of Model Letters for the Busy Manager 
by Dianna Booher

If you have ever been frustrated by the amount of time you spend writing, rewriting, and putting off writing letters, To the Letter is for you.

It’s impossible to survive in business very long without writing letters.  Or without having someone else write them for you—a service available to very few people.

To the Letter is a far more practical solution to your business letter-writing problems.  It gets right to the point, with more than 360 model letters and 1,500 alternate phrases to use in customizing them.

You’ll find model letters to help you handle sensitive or difficult situations, such as:

—Employee terminations
—Negative references
—Declining credit
—Demanding payment
—Explaining a crisis

Plus models for sales and marketing letters, including ones designed to:

—Precede and follow up calls and appointments
—Build goodwill
—Introduce a product or service
—Solicit donations

There are model letters for more routine matters too, such as requesting and providing information, announcing promotions, making and refusing adjustments, and providing follow-up.

In all, you’ll find To the Letter model letters to fit a variety of needs in dozens of major categories.