Business team standing indoors smiling

How Leaders Convert Insincere Communication to Inspiration and Loyalty

(Forbes first published my article here.) Distrust represents the biggest barrier between leaders and followers. And that distrust reveals itself...

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Businesswoman In Presentation At Conference Raising Hand To Ask Question

5 Mistakes Leaders and Presenters Make in Responding to Questions

Whether delivering a presentation, delegating a project, or passing someone in the hallway, leaders get questions. Some challenging, some trivial....

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Portrait of a businesswoman resting her face on books and smiling

Looking for Competitive Advantage in Your Career This Year?

(Forbes first published my article here.) No, it’s not about working longer hours. It’s not about connections. It’s not about finding new...

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African American businessman holding cellphone to ear looking bored.

Are Your Frontline People Killing Your Business With Their Communication?

(Forbes first published my article here.)  Letting your employees communicate with your customers and prospects can kill your business. Let me be...

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Communication Foul-Ups that Stall Coworkers’ Productivity

Some of the biggest foul-ups with customers and prospects result from missing or inadequate notes entered in the company database. The salesperson or...

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man cowering from multiple types of information source

Making Sense of Information Overload

(Guest Post by Jeff Davidson) Who among us, periodically if not constantly, doesn't feel overwhelmed by the volume of new information to which...

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