Hands using laptop on desktop with mail

You Lost Me at Hello—And Other Email Greetings That Put People Off

In the movie Jerry Maguire, Tom Cruise barges into his home after an argument and long separation from his wife, starts an explanation meant as an...

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businesswoman covering mouth with hand

Communication Zingers to Avoid in Your Presentations, Writing, and Conversations

It’s often not the big things but the small missteps that damage relationships—particularly when it comes to receptivity. Of course, as the...

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Insecure worried young woman holding laptop feels awkward

5 Things You Communicate Without Ever Saying a Word

Privacy has become a hot issue on social media. But social media aside, your body language may give away much more to your clients, coworkers, and...

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AI robot using computer to chat with customer. Concept of chat bot

Is Your AI Communication Destroying IQ, EQ, ROI, and Your Customer Base?

Forbes first published my article here. Are you tired of talking to chatbots? While such AI uses may be a boon to the productivity of your...

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Attractive young woman delivering presentation

The 5 Best Ways to Put Together and Deliver a Lousy Presentation

(Forbes first published my article here.) Mediocre business presentations rarely melt hearts, mend behavior, or motivate listeners to action....

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Old boss and young male employee in the office

How to Work With a Tyrant, Keep Your Cool, and Ultimately Win

(Forbes first published my article here.) Do you work with or for a tyrant? A colleague? Your boss? Or a client? If so, then you know that tyrants...

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